Prime Time’s Customer Service is available to resolve any issues involving payments or refunds, found articles and service quality. Customer Service can be reached by dialing (310) 536-7922 and pressing 6 at the greeting.  For your convenience you may also contact Customer Service via email at customerservice@primetimeshuttle.com .

Customer Service is open from 9:00 AM until 5:00 PM, Pacific Time, Monday through Friday. Customer Service is closed for most major holidays.

Articles left on a van and found by Prime Time personnel often take 24 hours, or more, to find their way to our customer service office. If you believe that you left something on a Prime Time van and it is soon after you got off the van, call Prime Time's Customer Service by dialing (310) 536-7922.